Your calls keep getting answered. Ava runs in the cloud, not on a box in your office, so an internet or power outage at your shop doesn't touch her. This is exactly when an ai receptionist outage would hurt most — and it's the moment cloud answering earns its keep.
Ava lives on cloud infrastructure that has nothing to do with your building's power or Wi-Fi. When a storm knocks out the block or your router dies, calls to your forwarded number still route straight to her. She greets the caller, triages the issue, captures the details, and books the window — same as any other hour.
The only connection that matters is the caller's own phone. As long as they can dial, Ava can answer.
A power outage in your area is usually a call surge, not a quiet spell. Doors get stuck open, springs give out, and people who lost power realize their opener is dead. That's the worst possible time for your phones to go down with the grid.
If your answering setup depended on hardware in your office — a physical PBX, a desk phone, an on-site server — a blackout would take your coverage down with it. Ava doesn't have that failure point. Storm week is when a shop that stays reachable pulls ahead of the ones sitting in the dark.
Be honest about one link in the chain: your call forwarding has to be set correctly before the outage, not during it. Forwarding is configured with your carrier, so it holds even when your office loses power. Set it once at onboarding and it keeps working.
If you forward calls from a device that itself needs power — say a VoIP desk phone that only forwards while it's on — talk to us at setup so we route forwarding at the carrier level instead. That keeps Ava in the loop no matter what happens at your shop.
For more on why the setup holds up, see how Ava's uptime and reliability are built, and how she handles the after-hours and emergency calls an outage tends to create.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.